Resolved?

Well, here's the latest about the 2 situations I ranted about late last week.

Roadrunner responded pretty quick after all and sent someone over to look at the connection the next day. In all fairness the guy who came was pretty cool...he checked everything, replaced my modem, and even gave me his personal cell number to let him know how it's performing over the next few days. The connectivity has been much better since he came, although he wasn't quite sure where the problem was isolated to. Overall I'm satisfied with this result. It only sucked that I had to get upset with them first before they pushed me ahead of the line to get someone over.

The connection still sucks here and there during the day mind you, but at least I know someone is looking into it for now. Only time will tell if this cable modem thing is for me. I liked DSL back all those years because it was consistent.

Bestbuy with the TV? Well, I ended up going down to pick up the TV myself. Not a big deal but still disappointing for a big company like them. However, I did write an email to them and their response was very polite and understanding. They apologized for the problem and offered a generous credit back to us for the problems with the shipping. Once again, satisfied.

In all fairness to these businesses, they resolved the issue. I've heard it said once that often a mark of a good business is not always the service they provide, but also how they handle problems when they come up. Fair enough...props to these guys so far.